Reference

Understand Your Rights Before You Start

These terms set out what ricis999 expects from you and what you can expect from us — covering your account, your wallet connections, and how disputes are handled.

Account holder obligationsDANA, OVO, GoPay payment rulesDispute and contact processEligibility by local lawAccount suspension conditions
ricis999 Understand Your Rights Before You Start
HOW WE HANDLE THIS

Account Security and Policy Practices

We keep your account data and transaction history in line with the obligations set out in these terms. How we store, access, and act on your account information is described below — including what you can request and how to raise a concern if you think our records are wrong.

Data Retention

Transaction records — including DANA, OVO, and GoPay deposits and withdrawals — are retained for the period required by our operating obligations. You can request a summary through live chat.

Account Security Steps

Every login triggers an OTP sent to your registered mobile number. If you did not initiate a login, use the account lock option immediately and contact our support team to review recent access.

Cookie and Session Use

We use session cookies to keep you logged in across your visit and preference cookies to remember your lobby settings. You can clear these from your browser at any time without losing account data.

Requesting Changes to Your Record

If your account profile holds an error — wrong name, outdated mobile number, or a wallet mismatch — submit a correction request via email with a copy of your ID. We review and respond in writing.

TERMS CONTACT PATHS

Reach Us About Any Terms Question

If something in these terms is unclear or you believe an action on your account was handled incorrectly, our support team is reachable through the channels below. Keep your account ID ready when you contact us — it speeds up every query.

Live Chat Open the chat icon from any page inside your account. Our team responds to terms and account questions directly, in English, without routing you through automated menus first.
Email Support Send a detailed message to our support address with your account ID, the specific term you are querying, and any transaction reference. We work through email queries in the order received.
Help Centre The Help Centre inside your account lists common terms queries — account name mismatches, DANA or OVO wallet linking, and withdrawal holds — with step-by-step resolution paths.

Common Questions About Our Terms

These are the questions we hear most often from account holders about their rights, payment rules, and how our terms apply to day-to-day account use. If your question is not covered here, live chat is the fastest path to a direct answer.

No. Every wallet you connect — DANA, OVO, or GoPay — must be registered in your own name. Withdrawals to a third-party wallet are blocked under our terms and may trigger an account review.

Duplicate accounts are a breach of these terms. If we detect more than one account linked to the same identity or device, both accounts may be suspended while we investigate, and any pending withdrawals will be held.

We post a notice inside your account dashboard when terms change. Continuing to use your account after the update date means you accept the revised terms — so check the notice before your next session.

Contact our support team via live chat or email with your account ID and a short description of the situation. We review every suspension appeal and respond in writing with our findings.

The same terms apply across Indonesia, including players in Batam and other regions. Where a specific clause conflicts with local law in your eligible area, the locally compliant version takes precedence.

We retain your deposit and withdrawal history — including DANA, OVO, and GoPay transactions — for the period required under our operating obligations. Request a personal summary any time through live chat.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.